Password Reset Errors

You may encounter one of the following error messages when attempting to reset your password:

"Cannot reset password for the user as there is no registered/verified email or phone_number"

"Error requesting password reset: The operation couldn't be completed. (AWSMobile-ClientXCF.AWSMobileClient-Error error 8.)"

These messages appear when you try to reset a password for an unconfirmed account. To resolve this, follow the steps below based on how the account was created:

If you created the account through one of our apps (self-signup):

Log in using the email and password you used during signup. A verification code will be sent to your email after you log in for the first time. Enter this code to confirm your account.

If you’ve forgotten your password and haven’t confirmed your account, you’ll need to create a new account using a different email address. Password resets are not available for unconfirmed accounts.

If your account was created by a flight school:

When your school created your account, you were sent a welcome email containing first-time login instructions. This includes the email address linked to your account and a temporary password. To confirm your account, log in with the temporary password and enter the verification code sent to your email. After confirming your account, you’ll be prompted to set a permanent password.

This email may be in your junk or spam folder. If you can’t find it or no longer have access to it, please contact your flight school or organization for assistance.