Did Not Receive Verification Code E-Mail
A verification code is sent by email when you create an account or reset the password for an existing account. This code is used to confirm ownership of the email address. While codes are sent immediately, delivery can take a few minutes depending on your email provider and system. We do not have access to your verification codes or passwords—you must be able to receive the email in order to create an account or reset your password.
If you do not receive the email, it is most likely being filtered into a junk mail folder or the email address entered was incorrect. We receive hundreds of bounced emails each week due to invalid, mistyped, or aggressively filtered email addresses.
Filtered by E-Mail Provider
Your email provider (e.g., Gmail or Yahoo) may have flagged the message as spam. Check your "Junk" or "Spam" folders.
Invalid E-Mail Address
If the email isn't in your junk folder, it's possible the address was entered with a typo—for example, typing "@gmoil.com" instead of "@gmail.com."
E-Mail Account Over Quota
Roughly 1 in 10 emails we send are rejected because the recipient's mailbox is full. Many email providers limit the amount of storage available, and accounts that aren't regularly cleared out can exceed this limit. Freeing up space or increasing your quota may resolve the issue. Some providers, like Gmail, include file and photo storage in your overall quota.
The following scenarios are less common but can also prevent delivery:
Filtered by Local E-Mail Server
Your email server (typically for work or school accounts) may use anti-spam or anti-virus software that blocks or filters incoming messages. This is more common on corporate or institutional networks.
Hotmail Account
If you're using a "hotmail.com" address and can't find the verification code email after trying the above steps, it's likely the message will never arrive. Microsoft's system sometimes silently blocks delivery without bouncing the message back. This affects approximately 1 in 10 Hotmail accounts. Some work reliably, some never do, and others stop working over time. The only solution is to use a different email address from another provider.
Blocked by ISP or Mail Provider
If you request multiple verification codes in a short period, your email provider may interpret the repeated emails as spam and block further messages from our system, either temporarily or permanently.
We are unable to troubleshoot individual internet, email, or network issues. If you’ve requested the code several times and are certain that (1) the email address is correct, and (2) the messages are not in your spam or junk folders, the only resolution is to use a different email address.