App Crashes Every Time It Is Opened

An app "crash" occurs when the app stops functioning properly and automatically closes. In most cases, the app should run correctly the next time it is opened. However, if it continues to crash every time, the app becomes unusable. Deleting and reinstalling the app usually resolves the issue by forcing a clean installation that removes the problematic "bad state."

If deleting and reinstalling does not resolve the issue, the problem is likely on our end—possibly due to corrupted data being synced across your devices and our database. If this occurs, please contact us.

Crashes During Course Download

Crashes during course download are almost always caused by bad data in the course bundle and may affect only certain users, devices, or operating systems. These crashes typically cannot be resolved by simply deleting and reinstalling the app, though logging out and back in may help in some cases.

If you experience a crash during a course download, please contact us with the course name, the app version, and your device details.

Why Can't You Prevent the App from Crashing?

While we strive to make the app as reliable as possible, no app can be completely crash-proof. Even the most well-engineered and thoroughly tested apps may experience crashes under certain conditions. Most crashes occur due to a unique set of circumstances specific to a user and do not affect everyone. When crashes are caused by a developer error, we work to address and fix them before the app is released.